Our Policy:
- We’re required to sign-in when you check-in at the salon for your service, however if you refuse to sign-in the system, therefore we will not have any record of your service that day. Further more we’re not held responsible any issue that may occur your nails after leaving the salon.
- All appointments are now required deposit.
- All the deposit will be automatically deducted towards the service.
- $35 penalty fee will be applied for each person NO-SHOW without notice and last minute CANCELED .
- When you book a group of 3 or more, we require a $50 to $150 deposit at the time of booking to reserve your reservation. The deposit is NON-REFUNDABLE and will be automatically deducted towards the services.
- Please provide us 24 hour before your appointment to notice if you need to change your appointment..
- If you’re more than 10 minutes late, we reserve the right to be asked to reschedule towards the service or we will result you as walk-in.
- All Deposits are NON-REFUNDABLE.
- *Each service is allotted a specified amount of time to ensure enough time to complete the service. If you are running late, please call us and we will do our best to accommodate you.
- Appointments/ Walk-in:
We welcome walk-in clients, but if availability is limited you may have a waiting period or to schedule an appointment. Appointment are made to provide convenient to your busy schedule.
APPOINTMENT POLICY:
- We have the right to refuse or stop service for any person.
- We reserve the right to refuse service /appointment if you're more than 10 minutes late.
- Anyone with a nail condition we suspect may be contagious.
- Anyone with open or infected wounds on the treatment area.
- Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
- Diabetes Client: Please inform to our technician so we can provide our service with proper care.
- No cutting services are allowed.
- Rude, mean, or disrespectful people.
- We love to do children's nails! However, unattended children in the salon are disruptive and dangerous. We use many products that are harmful if ingested or applied to unprotected skin. If you have children under 10 who are not receiving nail services, please keep them safe or leave them at home.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO:
- *All services are non-refundable.
- *Your satisfaction is guaranteed.
- Hybrids gel, gel-x, Acrylic, dip ,gel/shellac manicure/pedicure are under warranty for 8 business days after your services.
- *Regular polish services are not guaranteed. We will not be responsible for that.
- You must arrange an appointment to have your nails fixed within 8 days after your initial service. If you lose a nails or notice chips or lifting in the first 8 days please call us to schedule a free repair.
- Repairs after 8 days or for breakages, tears, and corner break or lifting will be charged a service fee.
- If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.
- We will not offer any refund or credit note because you have simply changed your mind.
- We want our clients to be happy and satisfied with their services. If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary. If you are unhappy with your service please let us know so we can make it right.
- We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do but you have to tell us immediately what you are not satisfy during the time you are getting your service done. Also, please notice that we will not re-do your service with no cost if our technician has confirmed and clear with you about your nails during the time service is going on.
- If you have any questions on how to care for your nails please ask the nail technician.
- *Inform our staffs if you are allergic to any chemicals or substance before receiving any services. Changes:
- Any nail lengths, shape or color choices you make will be shown to you first on 1-2 nails before we move to the next. Unfortunately, once you service is complete, we cannot go back to change your original choice or extra charges will be applied.
- Our prices are available on our website. Please confirm the pricing with nail techs before receiving the services.
- We cannot be responsible for loss or damage to personal articles including clothing, jewelry, phones and accessories. Policy for point/reward system:
- We love and appreciate all of our value clients. However, any accounts that remains inactive for a year unfortunately it will becomes invalid.
REFUNDS, RETURNS and EXCHANGES:
- Cash, Visa, MasterCard, Discover, American Express and Gift Certificates are acceptable tenders for all services and products. All other forms of payments, including checks will not be accepted.
- Gift Card, Terms of Use No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash. Gift card might not be used to combine with some other vouchers on special promotion.
- Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
- Gift cards purchases are not exchangeable nor transferable.
- Gift Cards cannot be cancelled: You cannot cancel your Gift Card.
- Your Gift Card, your responsibility: You are responsible for the use and safety of your Gift Card.
PAYMENT METHODS
- If you have any complaints or feedback, please contact the manager of the salon when you received the service or email/call us at:
pampermenailstudiowi@gmail.com
(608) 318-6088.
COMPLAINTS/FEEDBACK:
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