We require all clients to sign in upon check-in for their service. If you refuse to sign in, the system will not have any record of your service for that day. Additionally, we are not responsible for any issues that may occur with your nails after leaving the salon.

Appointment Policy:

• All appointments now require a deposit.
• The deposit will be automatically applied toward your service.
• A $35 penalty fee will be charged for no-shows without notice or last-minute cancellations.
• For group bookings of 3 or more, a deposit of $50 to $150 is required at the time of booking. This deposit is NON-REFUNDABLE and will be applied toward the services.
• Please notify us at least 24 hours in advance if you need to change your appointment.
• If you are more than 10 minutes late, we reserve the right to ask you to reschedule or consider you a walk-in.
• All deposits are NON-REFUNDABLE.
• Each service is allotted a specific amount of time to ensure quality. If you are running late, please call us, and we will do our best to accommodate you.

Appointments/Walk-ins:

• We welcome walk-ins, but availability may be limited, and you may experience a waiting period or be asked to schedule an appointment. Appointments are available to better accommodate your busy schedule.

We Reserve the Right to Refuse Service To:

We welcome and serve all customers fairly. However, to maintain a safe, clean, and respectful environment for all customers and staff, we reserve the right to refuse or stop service under the following circumstances:

1. Late Arrivals: We may refuse service or cancel your appointment if you arrive more than 10 minutes late.

2. Health and Safety Concerns:

• Customers with nail or skin conditions that may be contagious.
• Customers with open or infected wounds in the treatment area.
• Customers displaying signs of illness that may be contagious or whose condition could be worsened by our services.
• Clients with diabetes must inform our technicians to ensure proper care is provided.

3. Prohibited Services: We do not perform ingrown nail removal or other cutting services.

4. Inappropriate Behavior:

• Rude, aggressive, threatening, or disrespectful behavior toward staff or other clients.
• Any behavior that disrupts the normal operation of the salon.

5. Sanitation Violations: Any conduct that causes unsanitary conditions within the salon, including restrooms.

6. Substance Use: Clients who are intoxicated or under the influence of drugs or substances that may affect their judgment or safety.

7. Children’s Safety: We are happy to provide services for children! However, unattended children are unsafe and disruptive. If you have children under the age of 10 who are not receiving services, please ensure they are supervised at all times or arrange for care outside the salon.
This policy applies equally to all clients, and refusal of service is based solely on behavior, health, or safety concerns.
Thank you for your understanding and cooperation.

Refunds, Returns, and Exchanges:

• All services are non-refundable.
• Your satisfaction is guaranteed.
• Hybrid gels, Gel-X, acrylic, dip, gel/shellac manicures/pedicures are under warranty for 7 business days after your service.
• Regular polish services are not guaranteed, and we will not be responsible for them.
• You must schedule an appointment for any repairs within 7 days after your initial service. If a nail breaks or chips within 7 days, please call to schedule a free repair.
• Repairs after 7 days or for breakages, tears, or lifting will incur a service fee.
• If your nails become scratched or misshaped, we will fix them if you notify the salon within 24 hours of the service.
• We do not offer refunds or credit notes for changing your mind.
• If you are ever dissatisfied with any service, we will gladly make the necessary corrections. If you are unhappy with your service, please let us know, and we will make it right.
• We will redo any service at no cost if you are unsatisfied with the quality of the work. However, you must inform us during the service about what you are unsatisfied with. If the technician confirmed and clarified your nails during the service, the redo will not be free of charge.

Changes:

• Any changes to nail lengths, shapes, or color choices will be shown to you first on 1-2 nails before proceeding. Once the service is complete, we cannot change your original choice without additional charges.
• Our prices are available on our website. Please confirm pricing with the nail technician before receiving services.
• We are not responsible for the loss or damage of personal belongings, including clothing, jewelry, phones, and accessories.

Policy for Point/ Reward System:

• We value and appreciate all our clients. However, any accounts that remain inactive for one year will be considered invalid.

Additional Policies:

• No refunds or credits will be issued due to a change of mind.
• Please inform staff of any allergies before receiving services.
• Prices are available on our website; clients are encouraged to confirm pricing prior to service.
• The salon is not responsible for lost or damaged personal items.
• Reward/point accounts inactive for 12 months will expire.

Payment Methods:

We accept cash, Visa, MasterCard, Discover, American Express, and Gift Certificates for all services and products. We do not accept checks or any other forms of payment.

Gift Card Terms of Use:

• No cash advances: You cannot obtain a cash advance or redeem a Gift Card for cash.
• Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
• Gift Cards are non-refundable and non-transferable.
• Gift Cards cannot be canceled.
• You are responsible for the use and safety of your Gift Card.

Complaints/Feedback:

If you have any complaints or feedback, please contact the manager of the salon during your service or email/call us at:

• Email: pampermenailstudiowi@gmail.com
• Phone: (608) 318-6088